eStara Click to Chat

Overview

eStara Click to Chat creates a seamless, cross-channel experience for consumers when transactions move from the Web to a live chat session. A fully customizable enterprise-level chat solution, Click to Chat offers an ideal complement to any organization looking to implement interactive help options as part of their online sales and support initiatives.

Business Benefits

As Web sites evolve to offer a more sophisticated mix of tools designed to engage prospects and customers with the right form of contact, at the right time, companies have found that online customers and prospects are more likely to complete transactions if they can engage in a text chat when they have a question or need information. While chat is not a panacea for all customer contact initiatives, many companies realize ROI by using text chat to engage multiple customers at once and leverage canned responses and knowledgebase systems to address issues with low to moderate complexity.

eStara Click to Chat offers a number of benefits for businesses, agents and consumers including:

Key Features

A fully hosted solution, eStara Click to Chat delivers the reliability and scalability required to manage enterprise-level volumes of communications. Internationally located data centers provide full redundancy with no single point of failure. ATG has completed multiple due diligence exercises for Click to Chat with some of the world's largest financial service institutions to ensure security and compliance.

eStara Click to Chat includes a comprehensive list of features, including:

eStara Click to Chat provides a complementary service to ATG's industry-leading eStara Click to Call service. While each can be deployed independently, together the two services offer a robust solution for interactively engaging online consumers at opportune moments and moving them quickly through the purchase cycle.